Octopus Energy unavailable for 3 weeks??

Littlepeep

My mum has been caught up in an switch nightmare. Applied to switch gas and electricity from Eon to Coop. She's just realised the electricity switch hasn't happened. Eon say Coop never applied for the switch even though Coop sent letters saying this would happen on 5th august. Coop say they cannot help me because Octopus have now taken over coop energy and they don't have access to the accounts. They said I cannot contact Octopus for 3 weeks because of the take over. So my mum is paying 2 companies for electricity and she cannot do anything about it. She is in limbo because she cannot contact octopus so can't try and switch to a dual fuel with another company. So much for simple switches!!! I think it is appalling service from the Coop - surely they are still accountable for their actions prior to the takeover.

Robin9

Littlepeep wrote: »

........................ So my mum is paying 2 companies for electricity ............

No she isn't paying two companies - the switch will not have gone through. She's still paying Eon isn't she and has not had a bill from Coop or Octopus has she.

Yes its poor service but when companies get taken over these things happen.

Start another switch

PS The general feeling is that dual fuel is not the best way to go - go to the comparison sites and do separate searches for gas and electricity.

Former_E.ON_Company_Representative:_Malc

Littlepeep wrote: »

My mum has been caught up in an switch nightmare. Applied to switch gas and electricity from Eon to Coop. She's just realised the electricity switch hasn't happened. Eon say Coop never applied for the switch even though Coop sent letters saying this would happen on 5th august. Coop say they cannot help me because Octopus have now taken over coop energy and they don't have access to the accounts. They said I cannot contact Octopus for 3 weeks because of the take over. So my mum is paying 2 companies for electricity and she cannot do anything about it. She is in limbo because she cannot contact octopus so can't try and switch to a dual fuel with another company. So much for simple switches!!! I think it is appalling service from the Coop - surely they are still accountable for their actions prior to the takeover.

Hello Littlepeep and sorry for the late reply - just noticed the query about your Mum's electricity not leaving us.

Please ask her to check her preferred supplier has applied for the right meter. Check the serial number on the meter itself (not the one on any paperwork) is the same as the one applied for.

Also ask us to check the serial number, supply number (also known as the Meter Point Administration Number on bills) and address are correct on the national database. This database holds details of electricity meters throughout the country and is used by all suppliers when putting through a switch. A discrepancy here can lead to a problem when switching. If there is a discrepancy, only the current supplier can sort this out and we'll be happy to do this. Once sorted, your Mum will be able to re-start her switch.

Sorry again for the late reply Littlepeep.

Malc