Charged for internet for nearly 19 years with talk talk

Abbey1991

Am surprised that you guys are all blaming it on the dad.

Jelbrow wrote: »

he rang talk talk , although he explained his situation because he didn't know my mum's password they would do anything so he just kept on paying the bill .

If the above is accurate, the company is clearly at fault.

Abbey1991

Takmon wrote: »

they don't monitor usage like that to see if people are using the service.

but they could, and over this period of time, they probably should have

Cisco001

Abbey1991 wrote: »

Am surprised that you guys are all blaming it on the dad.

If the above is accurate, the company is clearly at fault.

If it the account name is OP's mum, OP's dad should have contact the company and told them the account holder was dead. Account should either be cancelled or transferred to the dad name.

If the account is in OP's dad name, but mum looked after it on his behalf.
He should have contacted talktalk when he forgot/ did not know the password and ask talktalk to reset

I can't see company fault in either way.
He shouldn't have wait 19 years to sort it out.

[Deleted User]

Abbey1991 wrote: »

but they could, and over this period of time, they probably should have

If wishes were horses...