Hire Van Damage Help!!

custardy

Lorian wrote: »

It really doesn't say that. It says the excess waiver won't pay out. It states on their site the fixed excess is £1K in my opinion.
We really need to see the detail of the hire agreement.

Also the OP needs to bear in mind their costs in these situation would include loss of revenue from the van all the time its sat not being used waiting for and undergoing repair.

So how do you read bring responsibile for the full cost of the repair?

LeafGreen

There are separate headings on that webpage - “Our insurance does not cover” and “Our excess waiver does not cover”.

The bit about bridge damage appears under the latter and not the former. I still think the full excess should be all the OP is liable for.

Let’s see what they come back with when they have further confirmation.

jk0

This might cheer you up that you aren't the only one Megan:

https://www.youtube.com/watch?v=yk-MJjYXVLw

Dr_Crypto

Their T&Cs are unclear. It reads that the excess waiver will not apply and the hirer will have to pay the standard excess. But it goes on to say “in such circumstances you will have to pay the full cost of repairs.”
I’d personally spend a few hundred quid on a solicitor here given the huge sums involved. It’s not entirely clear (to me) that she is liable for anything more than £1k.

Excess waiver

Reduce the excess waiver on your vehicle to zero by paying £14 per day. If you opt out of this, a flat excess of £1,000 would have to be paid in the event of damage to the vehicle. Please note that although the excess waiver covers damage caused to tyres and wheels, it does not cover lost or damaged keys or damage to the interior of the vehicle. Nor does it cover damage to the vehicle caused by hitting low-level objects such as bridges or low branches, or damage caused by failure to pay due care and attention to potential hazards. It also does not cover costs following a road traffic accident where our vehicle has to be recovered from an off-road location and there is no third party involved. In such instances the hirer must pay for all costs incurred.

Jumblebumble

Dr_Crypto wrote: »

Their T&Cs are unclear. It reads that the excess waiver will not apply and the hirer will have to pay the standard excess. But it goes on to say “in such circumstances you will have to pay the full cost of repairs.”
I’d personally spend a few hundred quid on a solicitor here given the huge sums involved. It’s not entirely clear (to me) that she is liable for anything more than £1k.

I interpret this that if it meant that if a bridge was hit then all costs above the excess were payable then surely this would be an exclusion under the insurance section and not the excess waiver section.
I would not bother with a solicitor but would refuse to pay anything more than £1000
I would also ask the BVRLA of whom they are a member what they think which will be far cheaper than a lawyer and they have a conciliation service after you have made a formal compliant
Have faith in that if a businesses terms and conditions are ambiguous then in general the law interprets the ambiguity in the consumer's favour