Mothercare Online Orders

MrsBSaver

Hi,

I have bought an item online from Mothercare for £120 and am waiting for it to be dispatched. I paid £90 on a gift card and the remaining amount on credit card. If the item is not dispatched in time or my order is cancelled by mothercare can I claim the full amount from my credit card company. Essentially I want to make sure I won’t lose my £90 .

Thanks

born_again

What was the item cost? I take it it was just one item? The item needs to be over £100 to be able to claim the full amount back.

What do you mean by "in time"?

A chargeback can be actioned on the £30, but to look at the other £90 it will need to be under S75.

DoaM

I presume the OP is meaning that as Mothercare have now gone into administration then their order is at risk ... they're concerned about becoming a creditor and so loosing some or all of their payment.

OP - if the contract is breached ... i.e. they fail to deliver, or fail to provide a full refund ... you can raise a section 75 claim against your CC provider for the whole amount (or balance of refund) - assuming £130 was the value of a single item. Your problem is that you paid £90 by gift card ... that amount of refund should normally go back to the same payment method; but a Mothercare gift card may now be worthless.

[Deleted User]

DoaM wrote: »

I presume the OP is meaning that as Mothercare have now gone into administration then their order is at risk ... they're concerned about becoming a creditor and so loosing some or all of their payment.

OP - if the contract is breached ... i.e. they fail to deliver, or fail to provide a full refund ... you can raise a section 75 claim against your CC provider for the whole amount (or balance of refund) - assuming £130 was the value of a single item.

I'm no where close to even an amateur on consumer law but surely if they only paid £30 via the CC then that's all they're responsible for?

KeithP

Colin_Maybe wrote: »

I'm no where close to even an amateur on consumer law but surely if they only paid £30 via the CC then that's all they're responsible for?

Here is a short extract from MSE's Section 75 Refunds article:

The law's specific on this, you get the protection for the whole cost of an item or service, even if you only pay for a part of it – even just 1p would count – on credit. The only condition is that what you're buying costs more than £100 and less than £30,000.

unholyangel

Colin_Maybe wrote: »

I'm no where close to even an amateur on consumer law but surely if they only paid £30 via the CC then that's all they're responsible for?

For chargeback thats the case. But s75 makes the creditor jointly & severally liable for any misrepresentation or breach of contract by the supplier.

They can potentially be liable for sums in excess of the contract price, never mind payment amount!

[Deleted User]

unholyangel wrote: »

For chargeback thats the case. But s75 makes the creditor jointly & severally liable for any misrepresentation or breach of contract by the supplier.

They can potentially be liable for sums in excess of the contract price, never mind payment amount!

One of those strange but true things I guess.