NP - Smart 1st Gen - gas meter not working

no1catman

Recently noticed on the display module, only the electric usage was showing i.e. if the central heating was on no anti-clockwise blue band lit up.
Rang NPower to let them know, they arranged for an engineer to come down and check it out about a week later.
He makes a comment about a 'dead battery' and maybe change a unit attached to the electric meter. But, he stopped doing anything because according to his ipad - says we'll be having a new 2nd gen Smart meter installed. Fine, I thought, 'if you don't hear from them with a date, give them a ring' he said as he gave me a card with the No on. Also, mentioned they knew there was a problem since the middle of July!
Few days later, rang the tel. no., the crux of the conversation was that there's no new meter in the pipeline, indeed according to her 'system' I'm classed as 'not eligible'!!
Meanwhile, I'm accruing 'credit' on my account, because they have no idea how much gas I'm using!!

Any idea wt* is going on? And where do I go from here?

RelievedSheff

Can you not take readings from the actual meter rather than from the IHD?

no1catman

RelievedSheff wrote: »

Can you not take readings from the actual meter rather than from the IHD?

No, the meter display is blank!

nPower

Hello

Sorry to see the difficulties you're experiencing with your gas Smart Meter.

If you can drop us a message directly through our Twitter page @npowerhelp or through our Facebook page, we'll be happy to sort this out with you.

Thanks

npower

no1catman

nPower wrote: »

Hello

Sorry to see the difficulties you're experiencing with your gas Smart Meter.
If you can drop us a message directly through our Twitter page @npowerhelp or through our Facebook page, we'll be happy to sort this out with you.
Thanks

npower

Thanks for the reply, don't do twitter, tried your facebbok page - according to Chris & Leigh someone will be sending me a 'private message' sometime! Without answering my question about the criteria for eligible or not!?

matelodave

Why cant people just get stuff sorted out through the normal channels without having to resort to Twitter, FaceAche, threats or any other method to try and circumvent the proper process.

It really shouldn't be all that difficult to get a faulty meter sorted out

Michaelw

matelodave wrote: »

Why cant people just get stuff sorted out through the normal channels without having to resort to Twitter, FaceAche, threats or any other method to try and circumvent the proper process.

It really shouldn't be all that difficult to get a faulty meter sorted out

I think this is a problem with these battery powered gas meter's.Did the supply remain on which is the most important point it sounds if it did?

I can't see what the problem is informing people of the risks' to these meters'.Its time consuming and inconvienient to chase up and will fail at the worst time causing frustration with wait time's made much worse if the supply fails.Their prepayment meter's by the back door giving the supplier the upper hand.