Advice Wanted - TUI Flight Issues

NoodleDoodleMan

Does there not have to be over a 3 hour delay before compensation ?

Or does that rule not apply in this scenario ?

Ganga

NoodleDoodleMan wrote: »

Does there not have to be over a 3 hour delay before compensation ?

Or does that rule not apply in this scenario ?

Are you thinking of the compensation for flight delay,ie a flight arriving over 3 hours later than the scheduled arrival time.

NoodleDoodleMan

Are you thinking of the compensation for flight delay,ie a flight arriving over 3 hours later than the scheduled arrival time.

Yes, their flight was delayed, but not enough to qualify for compensation - unless I've read the storyline incorrectly.

bagand96

NoodleDoodleMan wrote: »

Yes, their flight was delayed, but not enough to qualify for compensation - unless I've read the storyline incorrectly.

I read it as the flight kept moving forwards. It was at one point delayed, but then moved forward again to even earlier.

Ganga

NoodleDoodleMan wrote: »

Yes, their flight was delayed, but not enough to qualify for compensation - unless I've read the storyline incorrectly.

No TUI changed the flight time by 13 hours so the original poster lost over half a day in the resort and missed their breakfast.

bradders1983

Aye, the issue here was that if the tour operator had done this BEFORE he went away, the OP would have had the option of a full refund. Its a bit of a p*sstake that they chose to do it whilst he was already away so he/she didnt have the option. Its worth mentioning this term and condition in anything you send to them, yes it doesnt seem to be applicable here but worth mentioning.