Barclaycard write off

Kimothy40

So I called Barclaycard this morning to pay the minimum amount on my balance of £16. The operator said as I was a valued customer, and it was a small balance, they would write it off. Is this legit? Has it happened to anyone else?

[Deleted User]

It actually happens quite a lot to me !
From the various, different, cards I hold too !
Like you, it's small amounts but it appears on my statement as 'small balance write off'.

GavL

I always pay in the app - will need to give this a go!

Ergates

Kimothy40 wrote: »

So I called Barclaycard this morning to pay the minimum amount on my balance of £16. The operator said as I was a valued customer, and it was a small balance, they would write it off. Is this legit? Has it happened to anyone else?

It happens. Only costs them a small amount of money - makes you happy - which means you're more likely to stay with them, and you'll likely tell your friends and family about it, etc.

bengalknights

Yes they tend to do this sporadically even for the good payers!

Ben8282

Kimothy40 wrote: »

So I called Barclaycard this morning to pay the minimum amount on my balance of £16.

You make MINIMUM payments against a £16.balance? Either your financial situation must be really bad or you must love paying interest.

[Deleted User]

Ben8282 wrote: »

You make MINIMUM payments against a £16.balance? Either your financial situation must be really bad or you must love paying interest.

I think they mean the minimum payment due on the balance was £16.

At least I hope so anyway...

Ben8282

!!! wrote: »

I think they mean the minimum payment due on the balance was £16.

At least I hope so anyway...

Disagree because of

Kimothy40 wrote: »

The operator said as I was a valued customer, and it was a small balance, they would write it off.

If the minimum payment was £16 the balance wouldn;t be all that small.

born_again

So I called Barclaycard this morning to pay the minimum amount on my balance of £16.

It will have been because it was less work to write it off, than actually make the payment for the customer..

Fingerbobs

Ben8282 wrote: »

If the minimum payment was £16 the balance wouldn;t be all that small.

I agree.
On my Barclaycard, the minimum payment is 1% of the outstanding balance.
Assuming the OP's card is the same, if the minimum payment was £16, the balance would be about £1,600.
I can't see them writing that off so readily.

Ben8282

To OP.
We don't really know what the balance of your card is, £16 or £1600 or something in between.
Others have suggested that this may have been some sort of customer service goodwill gesture and that may well be the case.
However, something seems a little bit confused here so I would very strongly suggest that you urgently check your online banking just to make sure that the appropriate credit has in fact been applied to your account before the payment due date has passed. .