Barclays not responding to my letters

cinnamon

I have a Barclays mortgage with reserve facility. I use this as my one and only current account. I paid nearly £4000 into reserve in order to pay for emergency plumbing work. Upon trying to transfer the payment to the tradesman I found that the reserve account had been frozen. I have no access to money for everyday spending for food, heating etc. I have written to Barclays on two occasions both by recorded delivery (confirmed delivery ) and have received no response. I am disabled and cannot use telephone or visit branches. Who can I contact to resolve this matter. I have tried emailing on line but their customer service does not address the problem. Help!!

[Deleted User]

Either persist with email or send another letter, but not recorded this time, so that it gets to the correct customer services address.

Anything that needs a signature gets taken out of the normal delivery route.

eskbanker

cinnamon wrote: »

I have a Barclays mortgage with reserve facility. I use this as my one and only current account. I paid nearly £4000 into reserve in order to pay for emergency plumbing work. Upon trying to transfer the payment to the tradesman I found that the reserve account had been frozen. I have no access to money for everyday spending for food, heating etc. I have written to Barclays on two occasions both by recorded delivery (confirmed delivery ) and have received no response. I am disabled and cannot use telephone or visit branches. Who can I contact to resolve this matter. I have tried emailing on line but their customer service does not address the problem. Help!!

https://www.barclays.co.uk/accessibility/ has info on how to deal with them if you have difficulties with the more regularly-used channels.

If you're unable to visit branches, can whoever posts your recorded delivery letters help you maybe?