SCS Problem

rach_k

I don't think I've ever had a proper sofa that you could wash yourself, unless you count the removable cover Ikea ones.

Didn't you see the fabric before you ordered? Even if not, I don't think it's reasonable to assume that you'll be able to wash it yourself. I would expect it to be highlighted as a feature of the fabric if you could, in the same way that carpets as sold as 'safe to bleach!'

I don't think you could reasonably expect anything from the retailer. It's not a fault of the sofa, the fabric or the salesperson, as I don't think a normal person would expect the level of dirt you're describing.

Would it not be a simpler solution just to buy some dust sheets to chuck over the furniture when you open the woodburner after it's not been used for a while? You say it doesn't happen often so shouldn't be much hassle (less hassle than washing stuff, certainly!).

mo1960

MallyGirl wrote: »

moved to Consumer Rights

Thank you, very grateful

mo1960

born_again wrote: »

So long as it is covered by their policy why does now it's cleaned matter?

TBH. If you were looking to persure this via CC. Then NO chargeback right and I could not see S75 right. Unless the ins policy does not cover the cleaning.

But if you are getting soot in such amounts that you need to clean suites etc. Then I think you need to get your wood burner serviced/ chimney swept.

I would have preferred a material that I could have cleaned myself, rather than get professionals to do it.

We are not getting soot at all. Chimney is swept at regular intervals.

mo1960

rach_k wrote: »

I don't think I've ever had a proper sofa that you could wash yourself, unless you count the removable cover Ikea ones.

Didn't you see the fabric before you ordered? Even if not, I don't think it's reasonable to assume that you'll be able to wash it yourself. I would expect it to be highlighted as a feature of the fabric if you could, in the same way that carpets as sold as 'safe to bleach!'

I don't think you could reasonably expect anything from the retailer. It's not a fault of the sofa, the fabric or the salesperson, as I don't think a normal person would expect the level of dirt you're describing.

Would it not be a simpler solution just to buy some dust sheets to chuck over the furniture when you open the woodburner after it's not been used for a while? You say it doesn't happen often so shouldn't be much hassle (less hassle than washing stuff, certainly!).

Any suite I've had before this new one, I've always cleaned myself, which is why I thought this one would be the same.
Does that make me abnormal then?
I've already looked into getting covers to put over it.

Aylesbury_Duck

mo1960 wrote: »

We are not getting soot at all. Chimney is swept at regular intervals.

What's the problem, then? You don't get any soot and you said that you only rarely get a little smoke. Why are the sofas a problem?

CakeCrusader

I have a log burner and a cream sofa, soot isn't a problem. How far away from your log burner is the sofa? If you're using seasoned wood you shouldn't have a great deal of smoke.

Terry_Towelling

I doubt the insurance policy is ideal for your needs. Insurances tend to cover incidences of damage etc and are often subject to an excess and a limit on the number of like claims made.

Smoke entering the room after long periods of non-firing is still an issue that needs to be resolved. It is likely linked to the 'fabric' of the flue/liner being cold but could be associated with the topography of the area where you live.

For example, living at the foot of a large hill/mountain can mean your house is subject to downward airflows (or Katabatic winds). These occasionally blow down the chimney and cause fumes/smoke to enter the room. Another issue could be if you have a cowl on the chimney that is supposed to rotate so that the opening always points downwind. If that isn't rotating correctly, you could get downdrafts when the wind is in a particular direction.

As mentioned by one poster, always used seasoned (preferably kiln dried) wood in the burner. Never use soft wood (from evergreen trees such as conifers) as these contain a lot of resin. That resin can condense from the flue gases and stick to the side of the flue, gradually narrowing its aperture. It is also prone to igniting and causing chimney fires. So, only burn seasoned hardwood.

Apologies if it sounds like I'm trying to teach you to suck eggs but you really shouldn't have flue gases entering the room. I'd see that as a far more serious issue that cleaning the sofa.

born_again

mo1960 wrote: »

As I've always cleaned my previous suites,

When you say cleaned. Just what do you mean?

sheramber

Did you mention to the salesman that you wanted to be able to clean it yourself. If not, you have no complaint against the sale.