Just switched away from Octopus energy

Triboyo

About a month ago I switched from Octopus to Igloo (electric only). It all seemed fine, but now I’ve had a final bill from Octopus saying it’s £414. My monthly dd was set by them at £69. Which seemed about right for our usage.
I’ve looked at the bills and statements and they don’t make much sense, how they work them out.
On there website, when you click on the tab, explaining about your bill. It’s states “ We revue your account several times a year, to make sure you don’t go to much into credit or debt “
So if this is the case, How could I have gone into so much debt? As specially as it’s the end of the summer, so I would have been using less electricity.
Has anyone had this experience or have any suggestions? Thanks

Robin9

How do you keep track of your electricity costs - do you read your meter at least monthly ?

It's a easy exercise to keep a simple spreadsheet and calculate your costs then you can see how things are going. Octopus's predictions are at best guesstimates.

Triboyo

I just sent them my meter readings each month. So if I did go into debt, surely they should had flagged it, as they state on their website.

molerat

Did you look at the monthly bills or on line status of the account ?

Gerry1

See this thread, notably post 4. Basically you need to work out the cost of what you've used and how much you've paid.