PPI claim rejected: policy “in creation”

AmyT53

Hi all

I’ve heard back on a mortgage SPPI complaint that it is being rejected because the policy remained “in creation” and never went live.

I’m confused - I have a policy number and if it never went live, that’s their mistake surely? I was still missold and the premiums would have been priced into my payments, whether or not the policy went live with the insurer?

Wondering whether to escalate to FOS and on what basis.

Thank you
Amy :money:

[Deleted User]

If the policy never went live, you wouldn't have paid any premiums.

It may be their mistake, but it doesn't mean you get premiums refunded that you never paid.

You can't have been mis sold as you never paid anything.

brettcta

I’d like to echo the above plus to add that nothing would’ve been ‘priced into your payments’ as it would’ve been sold as a standalone policy

SonOf

I’m confused - I have a policy number and if it never went live, that’s their mistake surely?

It may have been their mistake but the net result is that you paid no premiums. So, nothing to refund. It may be that they only got to the quote stage and you rejected it at that point or at some point before going live or even during the cancellation rights period.

I was still missold and the premiums would have been priced into my payments, whether or not the policy went live with the insurer?

The premium would not have been priced into your payments.

Wondering whether to escalate to FOS and on what basis.

If you paid nothing, you get nothing refunded. Why would you want to refer it to the FOS?

AnotherJoe

AmyT53 wrote: »

Hi all

I’ve heard back on a mortgage SPPI complaint that it is being rejected because the policy remained “in creation” and never went live.

I’m confused - I have a policy number and if it never went live, that’s their mistake surely? I was still missold and the premiums would have been priced into my payments, whether or not the policy went live with the insurer?

Wondering whether to escalate to FOS and on what basis.

Thank you
Amy

No. Premiums would have been separate and therefore visible to you.

They are not / would not have been/ secretly contained within your mortgage payment.