Taking money before switch

Mikey17

Hi, I am in the process of switching from EDF to Avro energy.
Avro have told me the expected switch over date is 04 Nov. I have not yet given any final readings , but Avro have already taken 1 months payment . Is this normal ?
Thanks in advance

Gerry1

Yes, they tell you before you sign up. See 9.3.2 of the Ts & Cs.

It's not unusual among smaller companies.

Mikey17

Gerry1 wrote: »

Yes, they tell you before you sign up. See 9.3.2 of the Ts & Cs.

It's not unusual among smaller companies.

Ok, thanks

cranford

And don't forget if your winter usage is greater than your summer Avro like most of the smaller companies may chase you up to increase your DD payment so that you don't owe them too much. Advance DD payment and not allowing a large debit are two of the drawbacks of getting cheaper rates from these small companies. I have been with Avro for over 3 years with no trouble but make sure you put in your readings monthly, download your bills, and check, they don't tell you when they are ready but normally 4 days after readings are due. Keep your eye out for Avro bringing in cheaper tariffs and provided you are on a exit free one now you can switch at any time.