Activity Superstore - False Advertising - Rip off

Kada1993

Activity Superstore are an utter disgrace and a rip off company.
They refused to honour the treatments (massage, facial, eyebrow shape or nail file) I’d paid for and were stipulated on my voucher. New treatments to replace facial and eyebrow shape are leg massage or hand and arm massage.....nothing even similar to a facial or eyebrow shape.
On validating the voucher I did get a message about no facial available but because it was such a long complicated drawn out process I didn’t think it applied to my voucher (I’d paid for a facial) I decided to proceed so I didn’t make a mistake and thought I’d sort it once I’d completed the voucher validation. One complication I called Ballantyne only to be told that a facial and eyebrow shape has never been available on this voucher and it should never have been advertised as such. I contacted AS (0371 3841025) and was told by two member of staff a supervisor and told the manager had also agreed with what I was being told.
Well to cut a long story short, I was advised I couldn’t have a refund, even though Ballantyne were willing to cancel my appointment and they wouldn’t allow me the facial and eyebrow treatment (even though Ballantyne still offered them) but I could exchange it for another voucher (example given by Operator was Bungee jumping). I will be writing to the CEO Mrs Vicki Foster and taking this to trading standards in due course. HOW THE HELL CAN THEY GET AWAY WITH!!!