Virgin Atlantic Disappointment and Help

MysteryMe

W72 wrote: »

The reason I mentioned Disney is to show how different companies respond to exactly the same situation and to emphasise just how badly Virgin Atlantic have responded to this situation (ie the disappointment part of my post), some companies customer service are good to deal with others aren't.

Some businesses know the cost of everything and the value of nothing. Virgin are one such company. Others like Disney know the value of goodwill.

Sending an email confirming you cancelled the fights takes minutes so no excuse for such delays, especially as they know a) the circumstances why you cancelled and b) you need the confirmation to get your money back


Virgin do not value your past loyalty so enjoy your trip to Florida next year flying a different carrier.

Heliflyguy

shaun_from_Africa wrote: »

If the original tickets that you purchased were non changeable then Virgin would charge you to change the class of tickets to one that did allow changes so that would account for a good proportion

If the origanal tickets were non changeable then they couldn't be changed at all. You cannot change them to fare that allows changes to change the rules of the original fare. In any case PE on VS can be changed with no fee as far as I know on that route.
Same with non refundable fare if changed to a refundable fare it still remains non refundable.
The additional fare would have been due to a higher fare class as the booked class was not available and/or it was a lower season fare to a high season fare. Impossible to say without knowing what VS know.

Heliflyguy

Deleted_User wrote: »

Because the flight was still in the future.

Shouldn't make any difference if the booking is cancelled that should be it.

OP see if VS have a Facebook page or Twitter but keep it consise, hope it gets sorted soon. Terrible CS IMO.

cubegame

Two mistakes you made.

1. Thinking Virgin are special, rather than the reality that they are decidedly average.

2. Thinking that Virgin would care.......