Broadband dropping intermittently

Heedtheadvice

Several more good tips there.
Unlike Neil I would prefer to make sure the exchange side is working properly first and all supplied equipment (router/cable/filter) but no great shakes either way.


That's approach (as he writes) when just connecting the router/modem (and no other equipment) is fine -such as how he uses his line or during test/fault diagnosis. However, under normal circumstances, if you have a phone connected (or other voice frequency equipment such as a fax) then a filter should be used.


Yes it stops (reduces very significantly) interference from the ADSL bits affecting the voice circutry but it also prevents voice frequency bits upsetting the impedence match at ADSL frequencies. One effect can therefore affect voice quality (noise mainly) and the other generally the lower frequencies of the ADSL bands and thus degraded broadband quality.


Further I would not be happy with the performance that Hareng has experienced -but quite pertinent to ask the exchange distance as the longer the line the worse the prospects of faults!

That reported performance however has all the symptoms of a poor quality line even though that 5.5km may include overhead lines. The last long line I have been involved in getting fixed (circa 5km) when the fault was cured rarely had a drop out, was within a wild rural wet location and worked very close to theoretical max! You pay for that service Hareng? You might not get a fast line at that distance but it ought to be stable thus making the most of it's speed capability, IMHO.

ated19

Just log into your router and access the network or broadband parts ofthe menu to find connection stats which will show current connection quality and then also the event log. That usually shows recent historical status and time on and off line.

[Deleted User]

ated19 wrote: »

Just log into your router and access the network or broadband parts ofthe menu to find connection stats which will show current connection quality and then also the event log. That usually shows recent historical status and time on and off line.

Brilliant, why didn't anyone else suggest that...

hareng

Heedtheadvice wrote: »

Further I would not be happy with the performance that Hareng has experienced -but quite pertinent to ask the exchange distance as the longer the line the worse the prospects of faults!

That reported performance however has all the symptoms of a poor quality line even though that 5.5km may include overhead lines. The last long line I have been involved in getting fixed (circa 5km) when the fault was cured rarely had a drop out, was within a wild rural wet location and worked very close to theoretical max! You pay for that service Hareng? You might not get a fast line at that distance but it ought to be stable thus making the most of it's speed capability, IMHO.

Had no choice even going to specialist providers now bought out by the biggies. At first 2003 they wouldnt give me ADSL but went about it differently where they have to supply. I was put on 0.5meg Fixed line and put it closer to 6KM from exchange.

Subsequent years passed better with ADSL2+ (LLU) changing providers it still uses BT lines 5.5km and last 1/4 mile they wont acknowledge is aluminium cable laid in late 70's. Its the problem still have last 8 years with FTTC i am about 300m from the CAB only get 52meg should be closer to 76meg.

Heedtheadvice

You do seem up against it, Hareng!


Yes Adsl does struggle at that 6km distance but 300m from the cabinet ought to be stable given a decent line! Still 50Mbits/sec is not too bad at all even though you would like better.
If you have anything other than very short dropouts it should be worth chasing to improve?


Hopefully Fortyfoot will update soon and he is not down altogether!

Fortyfoot

Outreach man came today, his findings were that having the router disconnected for two weeks had caused the problem.

All OK now. Thanks for your support.

Fortyfoot

Joe9090

Fortyfoot wrote: »

Outreach man came today, his findings were that having the router disconnected for two weeks had caused the problem.

Fortyfoot

Did they charge you?

JJ_Egan

The charge is usually on the next bill .
Could be as high as £135- £175 for a user fault .

Heedtheadvice

As you wrote in the OP "ntermittent faults never appear when the engineer comes!"


I would keep an eye on the log!


How long is it since the router has been reconnected?


The reason I ask is that a new setup (line or router/modem) requires the auto settings at the exchange to be optimised for best communications. This can take up go ten days (they say) but is usually much shorter. Lots of disconnects often only happen in the first couple of days but sometimes hardly any!



If you had the router connected for more than a few days I would be a bit sceptical that the problem cause was that reported.


Monitoring the log, if your fault has gone and you have good comms then any disconnects should be rare. If that is not the case in a few days I would repeat the reporting/testing!!