NatWest Switch Gone Wrong

deadmaninc99

Ben8282 wrote: »

To think you did all this for easy free money the £150 incentive. Now look what has happened. Perhaps next time you should leave things as they are when they are running smoothly.

I don't know what sort of advice you are expecting to be given beyond go into a branch with ID and collect your money in cash. You have no bank account to deposit it in, the old bank appear not to be interested in retaining your business and where your wages will be paid into in future and where your bills will be paid from is anybody's guess.

From what is written in the letter my guess is that you were not truthful about something in your application and have been caught out.

You don’t know why I applied for the account, but yes the incentive was part of my decision to apply to NatWest. However, I filled in the application accurately so being “caught out” is certainly not what has happened. And collecting my money in cash is proving more difficult than the letter states. I will keep trying though but thanks for your opinion.

deadmaninc99

DCFC79 wrote: »

When you went into branch did you take the letter with you ?


Take a photo of the letter and upload it using imgr or photobucket.

I did take the letter with me, but they did not ask to see it. They just took my card and made a phone call, but were not able to give me my money, possibly because the switch was still going on. As it is now complete I will try visiting again and see if I can get my money.

deadmaninc99

UPDATE:
I've successfully collected my money, but I've found out what went wrong. Somehow during the process, someone at NatWest got something wrong as the email I received entitled "Welcome to your new account" had the incorrect partial postcode. Soon after this email was received, my account was closed.
I found this out, as a colleague also joined NatWest this week and the email she received and the partial postcode on her email was correct.
And to clarify, when I visited the branch on Friday 25th October, the person I spoke to checked the NatWest systems and confirmed they had my correct postcode, so it was not me entering incorrect information when applying for the account.
I'm awaiting the outcome of my complaint, but I just wanted to post this on here in case anyone else experiences a similar problem.
Thank you to everyone who replied. Apologies if I have complained too much, but it was extremely stressful and in the end, it was not my fault. I just hope that this does not happen to anyone else.