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Complaints processes
Comments
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samwardill wrote: »I realise you may be a consumer as well, but do you work in the communications industry?
No I do not and the industry I work in has no dealings with the general public at all.
But I do understand the benefit of companies sticking to a process and can see as a consumer how this will solves complaints more efficiently as I have stated above.0 -
samwardill wrote: »I realise you may be a consumer as well, but do you work in the communications industry?
Lol didn't take long did it.0 -
I might just as easily ask if you work for third-party Resolver!samwardill wrote: »I realise you may be a consumer as well, but do you work in the communications industry?
Resolver is just an E-mail template and there really is no compelling (or legal) reason why any firms should be obliged to support complaints via a third party company.
This site recommends the use of Resolver simply because they own a stake in it..0
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