Complaints processes

Takmon

samwardill wrote: »

I realise you may be a consumer as well, but do you work in the communications industry?

No I do not and the industry I work in has no dealings with the general public at all.

But I do understand the benefit of companies sticking to a process and can see as a consumer how this will solves complaints more efficiently as I have stated above.

DCFC79

samwardill wrote: »

I realise you may be a consumer as well, but do you work in the communications industry?

Lol didn't take long did it.

[Deleted User]

samwardill wrote: »

I realise you may be a consumer as well, but do you work in the communications industry?

I might just as easily ask if you work for third-party Resolver!

Resolver is just an E-mail template and there really is no compelling (or legal) reason why any firms should be obliged to support complaints via a third party company.

This site recommends the use of Resolver simply because they own a stake in it..