Halifax card freezing question

born_again

Terry_Towelling wrote: »

Volume I, Chapter 6 VIOR (well worth a read - good for Compliance case intelligence) used to be where Visa held all of its Merchant requirements.

Every time we get a customer query and are unsure and refer to the tech team. They often say refer to Visa regs.
Often reply. Well I think my manager might not be impressed with me spending a hour of so looking through it, when you are paid to know it....

Terry_Towelling

born_again wrote: »

Every time we get a customer query and are unsure and refer to the tech team. They often say refer to Visa regs.
Often reply. Well I think my manager might not be impressed with me spending a hour of so looking through it, when you are paid to know it....

Sounds like your Tech Team needs a kick up the backside. Isn't this the sort of thing that your manager should be taking up for you with the Tech Team management?

Alternatively, get to know the regs in your spare time, so that you can become indispensable and make a case for more pay in a specialist role.

Ben8282

The ability to freeze your card is NOT an alternative to reporting it lost or stolen when it actually has been lost or stolen.

born_again

Terry_Towelling wrote: »

Sounds like your Tech Team needs a kick up the backside. Isn't this the sort of thing that your manager should be taking up for you with the Tech Team management?

Alternatively, get to know the regs in your spare time, so that you can become indispensable and make a case for more pay in a specialist role.

Ha Ha.
We have tried but Tech team get lumped with other stuff that gets in the way. Blame management for that one...
At my age I'm more interested in retirement than promotion.