Car Insurance Chnges

serenity1983

I have just changed our car insurance over to our new car. The changes still say processing. Am I able to now drive the new car? I have had an email to say the changes are processing, and it is still showing as processing in my online account.

Email I received;


"We have received the changes to your car insurance policy and a member of our team is currently processing this for you. As soon as the changes have been completed you will receive a confirmation email.

Once the changes are confirmed, your policy documents will be updated and securely saved in your Account for you to access and print off.

If you require your change to start with immediate effect or if your documents are not updated within 48 hours please contact us by email or call us"

TIA

SHAFT

What does your certificate say?

serenity1983

The documents are still showing for the old car.

EssexExile

Phone them. Why wouldn't you do that in the first place?

serenity1983

EssexExile wrote: »

Phone them. Why wouldn't you do that in the first place?

Wow..... why didnt i think of that.. oh yeah I did, they close at 5 on a Saturday.

Aretnap

https://ownvehicle.askmid.com/

sheramber

If you require your change to start with immediate effect or if your documents are not updated within 48 hours please contact us by email or call us"

Nebulous2

I've always changed cars by phone. They then ask when you want the change to start - both date and time. Usually midnight or 12 mid-day in my experience. I'm not sure that an immediate change is possible - in case you're trying to insure a car after an incident.

How did you notify them of the change? What date/time was specified?