We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Why does it take the job centre ages to answer

Options
124»

Comments

  • tomtom256
    tomtom256 Posts: 2,249 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    wild666 wrote: »
    Try telling the person in charge of UC at the DWP N. Co_ulin_g that you cannot get through to the number you're phoning and they seriously need more people working the phone lines.
    IMO the DWP don't care they don't hit targets, if they did no one would be waiting long for their call to be answered.

    But on the flip side, if thousands of people are calling the same number at the same time, where do they draw the line with staffing levels?

    1-1, 1 - 10, 1 - 20, 1 - 30, 1-50 or 1 - 100.

    What is the magic ratio and how does the government fund it?
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.