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Why does it take the job centre ages to answer
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Try telling the person in charge of UC at the DWP N. Co_ulin_g that you cannot get through to the number you're phoning and they seriously need more people working the phone lines.
IMO the DWP don't care they don't hit targets, if they did no one would be waiting long for their call to be answered.
But on the flip side, if thousands of people are calling the same number at the same time, where do they draw the line with staffing levels?
1-1, 1 - 10, 1 - 20, 1 - 30, 1-50 or 1 - 100.
What is the magic ratio and how does the government fund it?0
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