Manchester meet n greet - car damaged

We parked in the official Manchester meet and greet car park last month and on return (at 6am after a transatlantic flight) we noticed a deep scrape across the back of our car near the boot. We reported this (with images) straight away and a claims form was sent off. We’ve now been contacted to say they will not proceed any further because ‘their drivers don’t go near the boot’ and the images of our car on arrival to the airport aren’t able to be found on the system (despite the fact they sent a screenshot showing 8 images were taken). Is there anything further we can do?

The parking cost us in excess of £90. Haven’t yet got the scrape looked at.

Thanks!

Comments

  • Scrapit
    Scrapit Posts: 2,304 Forumite
    1,000 Posts Second Anniversary Name Dropper Combo Breaker
    Meet and great again, the horror stories keep stacking up.
  • worried_jim
    worried_jim Posts: 11,631 Forumite
    10,000 Posts Combo Breaker
    Scrapit wrote: »
    Meet and great again, the horror stories keep stacking up.

    Amazed after all the publicity, inc that chap at Manchester airport who had his Range Rover trashed, still use these services.

    https://www.manchestereveningnews.co.uk/news/greater-manchester-news/manchester-airport-meet-and-greet-14633271
  • debtdebt
    debtdebt Posts: 949 Forumite
    A bit too late now but in future, just park the car yourself or use airport run services. Maybe a bit more expensive but it'll be safer.
  • Amazed after all the publicity, inc that chap at Manchester airport who had his Range Rover trashed, still use these services.

    https://www.manchestereveningnews.co.uk/news/greater-manchester-news/manchester-airport-meet-and-greet-14633271

    I'm just amazed that people would willingly hand over the keys to a £109,000 vehicle to someone without having done much (or anything at all) in the way of checking them out first.
    £109K for a Range Rover then only £38 for some dodgy company to look after it for you!
  • J_B
    J_B Posts: 6,746 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Last time we parked at M&G, as soon as we arrived the screen says "hello J B, please wait whilst we photograph the condition of your car"


    Sounds like maybe they don't always save the pictures!
  • jaybeetoo
    jaybeetoo Posts: 1,353 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    jr07 wrote: »
    We parked in the official Manchester meet and greet car park last month and on return (at 6am after a transatlantic flight) we noticed a deep scrape across the back of our car near the boot. We reported this (with images) straight away and a claims form was sent off. We’ve now been contacted to say they will not proceed any further because ‘their drivers don’t go near the boot’ and the images of our car on arrival to the airport aren’t able to be found on the system (despite the fact they sent a screenshot showing 8 images were taken). Is there anything further we can do?

    The parking cost us in excess of £90. Haven’t yet got the scrape looked at.

    Thanks!

    If they can’t find the images then it’s their problem. Send them a letter before action.
  • Get a quote to fix it, send a letter telling them try pay in 14 days or it's small claims court. Then go to court, no solicitor needed.
  • nyermen
    nyermen Posts: 1,138 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    jr07 wrote: »
    images of our car on arrival to the airport aren’t able to be found on the system
    As said, LBA. Keep the screenshot, I would think balance of probabilities would be your way if it got to that, since they suddenly "conveniently" can't find the images they previously proved they have.
    Peter

    Debt free - finally finished paying off £20k + Interest.
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