New extractor not working - builder not responding to emails

rflook

Hi,

We had a new kitchen fitted in March this year and the extractor has given up the ghost for some reason. The electrician has checked their wiring and has confirmed it is not a problem at their end of the work, but the problem lies with the device (from Howdens). As the device was bought through the builder that we used, my understanding is that the our contract is with them, not Howdens and therefore it is their responsibility to fix/replace.

Unfortunately, after two weeks of emails/texts, we have had no response. We have sent one last email as an attempt to get him to come and sort the issue, but believe that we might have to move things forward via a different route.

Has anyone on here had any experience of compelling a builder to come and sort an issue such as this? Since it isn't an argument about workmanship but about a faulty product, I am hoping it shouldn't be too complicated in terms of process if the builder does not respond to this last chance email.

Many thanks in advance for any advice

Clive_Woody

rflook wrote: »

Hi,

We had a new kitchen fitted in March this year and the extractor has given up the ghost for some reason. The electrician has checked their wiring and has confirmed it is not a problem at their end of the work, but the problem lies with the device (from Howdens). As the device was bought through the builder that we used, my understanding is that the our contract is with them, not Howdens and therefore it is their responsibility to fix/replace.

Unfortunately, after two weeks of emails/texts, we have had no response. We have sent one last email as an attempt to get him to come and sort the issue, but believe that we might have to move things forward via a different route.

Has anyone on here had any experience of compelling a builder to come and sort an issue such as this? Since it isn't an argument about workmanship but about a faulty product, I am hoping it shouldn't be too complicated in terms of process if the builder does not respond to this last chance email.

Many thanks in advance for any advice

Stop with emails and texts and call him. Maybe try calling from a number he will not recognise, but talking with him is going to be the best way of resolving this.

Alternatively call Howdens as they may see him regularly and be able to speak with him.