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Companies won't remove default from file
Flame7
Posts: 24 Forumite
I had a DRO that ended in May 19. There are a couple of companies who still have default oustanding balances listed on my credit file. I have written to the credit controllers with proof of my DRO but nothing has changed. How do I get this changed to show that it is now settled?
Thanks
Thanks
0
Comments
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You tried a letter of complaint ?0
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This is a problem with certain creditors, as some are unsure what the correct process is.
In a nutshell, all defaults should show a zero balance, and the default date should pre-date your DRO.
Normally you have to raise a written complaint with the company concerned, if they still can’t get it right then the FOS is your next port of call.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0
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