I recently made my first PPI claim through a PPI company, and today the company contacted me by phone to inform me that my Tesco Loan PPI claim has been successful. The PPI company went on to tell me that they will now send a letter out to me, which I believe I need to sign and return to them if I accept the deal.
I don't really understand how these processes usually work, but since I first applied with the PPI company, Tesco had sent me several updates on how my claim was doing by post.
In addition to the good news I recieved from the PPI company by phone today, I also received a letter directly from Tesco Bank Complaints, which outlines my reward and asks me to return the enclosed letter to accept my refund.
I am very confused now, because I thought I was dealing with a PPI company, not dealing directly with Tesco bank.
I hope that someone might be able to explain to me what is going on and if I need to wait to receive the letter from the PPI company or respond to the letter from Tesco Bank Complaints. Perhaps this is how the process works anyway??
Many thanks for any help.