Shop direct finance / littlewoods

So I sent my PPI complaint in July . They sent a letter acknowledging I had PPI on account from
2006-2012 and said theatre looking into it .

Since then I’ve heard nothing . Rang them today and they said I’m on day 80 but said they have yet to look into it ...

Anyone else dealt with them and experienced the same delay and lack of communication?

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Ftba.d wrote: »

    Anyone else dealt with them and experienced the same delay and lack of communication?

    Yes. Yes, they have.
  • Ftba.d
    Ftba.d Posts: 164 Forumite
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    Have you ??
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    No. I didn't buy PPI.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Ftba.d wrote: »
    Have you ??
    Read the link at post #2 of this thread.

    The same answers also apply from your earlier thread ( just a month ago) here:
    https://forums.moneysavingexpert.com/showthread.php?p=76321993

    Understand that no here can hasten the result of your complaint, nor is anyone in the same situation as yourself able to help as they could be ahead or behind you in the queue.

    As to "communication", your complaint has been acknowledged so you know they have it. Calling them up on a regular basis is rather a waste of your time and their's and will not result in you jumping the queue

    Realise also that there is no guarantee that your complaint will even be upheld when they eventually get through the huge backlog caused by the deadline rush...
  • Ftba.d
    Ftba.d Posts: 164 Forumite
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    Hi everyone 

    Just to update . Still haven’t received any communication from from littlewoods even though last August (2019) they acknowledged I had ppi and advised it was now with their calculation team . I think after waiting over a year now I’ve been more than patient ? 
  • Ftba.d
    Ftba.d Posts: 164 Forumite
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    Anyone else experience this ? 
  • brettcta
    brettcta Posts: 4,693 Forumite
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    Most/all lenders were hit very hard at the deadline so were delayed anyway before Covid-19. A year is getting on a bit and I don’t know shop direct’s timescales. The only thing you can do is ask again.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • Ftba.d
    Ftba.d Posts: 164 Forumite
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    Thank you !
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