Leaking oil sump

AdrianC

If it's not losing oil, then the oil soaked into the undertray's acoustic lining could just be from ham-fisted muppets spilling it while refilling at service time.

Or it could be from a previous leak that's been fixed.

domdeath

So, an update on the issue.

I contacted the garage today and they said as the car is in their 3 month warranty they give they will repair it under that.

I am concerned that if I accept for it to be repaired under warranty, I am then at risk that if they discover the fault is a major issue (like a shaft seal or something) then I have already committed to a repair under warranty and lose the right to a refund under consumer rights? Am I right to be concerned or would I still be within my right to request a refund if the fault is major?

waamo

domdeath wrote: »

So, an update on the issue.

I contacted the garage today and they said as the car is in their 3 month warranty they give they will repair it under that.

I am concerned that if I accept for it to be repaired under warranty, I am then at risk that if they discover the fault is a major issue (like a shaft seal or something) then I have already committed to a repair under warranty and lose the right to a refund under consumer rights? Am I right to be concerned or would I still be within my right to request a refund if the fault is major?

Why does it matter? If it's fixed it's fixed. The size of the problem shouldn't really be of concern it's the quality of repair that's the issue.

AdrianC

domdeath wrote: »

...if they discover the fault is a major issue (like a shaft seal or something)...

That isn't a "major issue". It's a minor one. Change the seal - it probably costs a few quid.

The expense and hassle is usually in getting to it, of course, but actually changing an oil seal is rarely anything but trivial.

EdGasketTheSecond

Maybe they will just steam clean it and not fix anything. Find out what they say they've done and check it afterwards for leaks.

seatbeltnoob

I would have got a second opinion from a trusty mechanic to do an inspection on it before handing it back to the dealer. Even if it costs a few quid for their report. You'll get an impartial opinion on the degree of the problem and whether to reject it or not.


Dealers are known to refund at the last resort. Even if a car had cambelt failure before and the engine was rebuilt and giving problems. They'd still want to take it back to repair to return to buyer.