PPI claim, how long?

Woody19763

So Lloyd’s contacted us months after we originally asked if we’d unknowingly had ppi added to our mortgage and then saying no, they’d got it wrong and we actually did have it added. Today, in the week we were due to hear after waiting 16 weeks we’ve had another holding letter saying another 8 weeks. I’m beyond angry that a) they took money without consent b) had we had difficulty with our mortgage we wouldn’t have known we were covered c) that we are no further forward to getting out money back. Is there any point venting this frustration in a letter to Lloyds and wasting 70p on a stamp (how very 90’s!).

-taff

Not enough info.
Did you have MPPI? Did you sign for it [because it's on a scale of nought to virtually nought you had it without signing for it]?

antrobus

Woody19763 wrote: »

So Lloyd’s contacted us months after we originally asked if we’d unknowingly had ppi added to our mortgage and then saying no, they’d got it wrong and we actually did have it added. Today, in the week we were due to hear after waiting 16 weeks we’ve had another holding letter saying another 8 weeks. I’m beyond angry that a) they took money without consent b) had we had difficulty with our mortgage we wouldn’t have known we were covered c) that we are no further forward to getting out money back. Is there any point venting this frustration in a letter to Lloyds and wasting 70p on a stamp (how very 90’s!).

Mortgage PPI is normally paid by a separate monthly DD to the insurance company. Did you not notice that on your bank statement?

What were your complaint reasons?

Woody19763

I have no idea, I’d say no we would have checked paperwork and we wouldn’t have signed, it was our first mortgage back in 2000 through the Cheltenham and Gloucester. Would it have to be MPPI if it was mortgage related?

Woody19763

We’d have noticed so it can’t have been. Maybe Lloyd’s have made a mistake?

-taff

And who sold you this mortgage? A broker? C&G?

Woody19763

Would have been C&G. No broker involved.

Woody19763

We’d have noticed so it can’t have been. Maybe Lloyd’s have made a mistake?

antrobus

Woody19763 wrote: »

We’d have noticed so it can’t have been. Maybe Lloyd’s have made a mistake?

So you are saying what exactly?

That the MPPI was included with your mortgage payment, and C&G/Lloyds never provided you with a breakdown, and you never once looked at your annual mortgage statements since 2000?

https://www.handbook.fca.org.uk/handbook/MCOB/7/5.html

Woody19763

How is it you’re making me feel like I’m somehow in the wrong here? We asked Lloyd’s if we’d unwittingly had PPI on our mortgage, they said no, fair enough didn’t think so. They tell us they’ve made a mistake and we did which is news to us, if we had a yearly summary, I’m not saying we didn’t, it was 19 years ago and I’m sure we did, we would have checked it and raised a flag if there’d been a separate payment for something else so there couldn’t have been.

Woody19763

We were only with them 2yrs fixed then moved lenders when the rate ended.