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Monzo Bank getting a kicking on 'Watchdog'
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ICan'tStandIt
Posts: 455 Forumite
Blimey!
They sound an absolute shambles!
I'm glad I bank with a bank that still (just about) as a High Street presence.
I do think that the hashtag #WhatsGoingOnzoMonzo from the daft presenter on 'Watchdog' is rather dismissive of something pretty serious.
They sound an absolute shambles!
I'm glad I bank with a bank that still (just about) as a High Street presence.
I do think that the hashtag #WhatsGoingOnzoMonzo from the daft presenter on 'Watchdog' is rather dismissive of something pretty serious.
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Sigh, not again. I have absolutely no problem with monzo they are an excellent bank.0
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Sigh, not again. I have absolutely no problem with monzo they are an excellent bank.
I'm sure they are for many, but they are hiding behind this wall of silence rather than dealing with things head on.
It's fine to close an account and not provide specific information, banks have that right, but it's not fine to hang onto people's money to the point where people have to think about using a food bank.0 -
ICan'tStandIt wrote: »It's fine to close an account and not provide specific information, banks have that right, but it's not fine to hang onto people's money to the point where people have to think about using a food bank.
What if the funds are believed to be the proceeds of crime. Then the police will request the account frozen.Life in the slow lane0 -
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ICan'tStandIt wrote: »I'm sure they are for many, but they are hiding behind this wall of silence rather than dealing with things head on.0
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Hahaha! I saw this post and before I looked at it I just knew there would be responses from certain members supporting Monzo. I just knew it! Looking down their long noses at customers with problems. Can't wait to read more!This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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born_again wrote: »What if the funds are believed to be the proceeds of crime. Then the police will request the account frozen.
I understand all that, but they should be a bit easier to deal with rather than suggesting food banks and borrowing money from friends and family.
One customer apparently had her number blocked by Monzo so she couldn't even call them.
Seems they are just washing their hands of the whole situation whilst hanging onto customers' money.0 -
Hahaha! I saw this post and before I looked at it I just knew there would be responses from certain members supporting Monzo. I just knew it! Looking down their long noses at customers with problems. Can't wait to read more!
Probably because they have at least some understanding of how things need to work behind the scenes because of, well, the law.
Ironically your response is just as predictable as the ones from "certain members."0 -
Hahaha! I saw this post and before I looked at it I just knew there would be responses from certain members supporting Monzo. I just knew it! Looking down their long noses at customers with problems. Can't wait to read more!
Interestingly Monzo do actually say the following:If we decide an account looks suspicious enough, we’ll freeze it and report this to the National Crime Agency (NCA)
Once we do this, the situation is out of our hands. We’re not allowed to do anything more until we hear back from them.
We’re not allowed to say why we’ve blocked an account
We know this can be very frustrating. But we’re not being deliberately difficult, it’s just the way the law works.I work within the voluntary sector, supporting vulnerable people to rebuild their lives.
I love my job0 -
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