When Amazon Goes wrong

the_lunatic_is_in_my_head

Moneyineptitude wrote: »

Why didn't you ask Amazon for a pre-paid label and simply take it to the Post Office or local Amazon locker if you were so desperate to be rid of it?

Hardly poor customer service, not uplifting an item delivered twice....

I don't think Royal Mail will carry oil (and if they did Post Office is 10 miles away), nearest Amazon locker is probably over 100 miles away.

We don't all live in big cities.

[Deleted User]

the_lunatic_is_in_my_head wrote: »

We don't all live in big cities.

Still a first world "problem"

The OP has deleted his post now....

dacouch

the_lunatic_is_in_my_head wrote: »

The problem is that the reps are all overseas and it's very scripted.

With something like this just email the ceo office (seeing as it's now the only way to email Amazon UK).

Similar but different to the OP I had an order delivered twice (paid once), it was only a £13 but I'm not dishonest so let them know. It's still sitting here in a box with a Hermes label on.

I'm sure Hermes would have picked it up (eventually) if they'd be instructed to as they'd get paid once it was collected and have been here twice since.

There was no thanks from Amazon for letting them know, no apology for the double order, no apology or acknowledgement for sending a tin of Danish Oil in a card mailer that arrived with a squashed top (which was mentioned as that was the one going back and I didn't want them to think I had damaged it).

And that was from the Executive Relations Office.

Basically Amazon's customer service is actually generally poor, people think their service is good because they hand out money, either free goods or vouchers but that isn't good service.

UK based customer service who can understand a problem (like the OP has) and get it sorted in 30 seconds by in the OP's case placing a replacement order and collecting the one sent in error is good service.

As for all this keep the thing that is incorrect, why do they expect you to do with? In my view it's not good service to lumber someone with tat they didn't order.

But yes this should really be on the Praise, Vents and Warnings Board.

It won't ever be collected as Amazon parcels generate a label but do not transfer the data to Hermes. The Hermes driver will never know to pick your parcel up so it won't get collectee