Boiler manufacturer warranties

Sterlingtimes

My Ideal Classic gas boiler has run for 23 years without a single fault. It must now be living on borrowed time.

I notice that Ideal offers a 12-year warranty on certain new boilers. I have read the warranty terms and conditions and note that they do not provide a time for attendance or time for a fix. I looked at other manufacturers' terms and conditions and they similarly provide no information concerning service levels.

So what happens in the event that a boiler breaks down whilst under warranty. Could it be that they attend within a fortnight and fix within a month? Are these warranties of real value? How do the manufacturers behave in practice?

Flt._Lt._Biggles

Sterlingtimes wrote: »

My Ideal Classic gas boiler has run for 23 years without a single fault. It must now be living on borrowed time.

I notice that Ideal offers a 12-year warranty on certain new boilers. I have read the warranty terms and conditions and note that they do not provide a time for attendance or time for a fix. I looked at other manufacturers' terms and conditions and they similarly provide no information concerning service levels.

So what happens in the event that a boiler breaks down whilst under warranty. Could it be that they attend within a fortnight and fix within a month? Are these warranties of real value? How do the manufacturers behave in practice?

They'll probably wait until 2050 before they turn up, and then say it's obsolete. :cool:

Still waiting for my Model T to be repaired by Ford under warranty. It broke down in 1925, being only 9 months old at the time.

JJ_Egan

Sterlingtimes wrote: »

Are these warranties of real value? How do the manufacturers behave in practice?

Real value they are just an extra above your consumer rights . They are not a breakdown cover and callouts and fixes will vary .

Practice today could be quick , Mid winter all frozen could be slow .

Sterlingtimes

JJ_Egan wrote: »

Real value they are just an extra above your consumer rights. They are not a breakdown cover and callouts and fixes will vary.

I think that they do offer breakdown cover. This appears in Ideal's terms:

Within a warranty period, the manufacturer will send an engineer out to your home to repair to resolve any issues and get your boiler up and running again.

This is a promise to attend the home and repair. Ideal is currently promoting this with television advertisements. The promise is of no value without attendance and fixed times.