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Tesco's Banking App - Problems?

Sea_Shell
Sea_Shell Posts: 10,052 Forumite
Tenth Anniversary 1,000 Posts Photogenic Name Dropper
edited 15 October 2019 at 11:37AM in Budgeting & bank accounts
Is anyone else having problems logging onto the Tesco Banking App (android).

We both just keep getting the blue screen, with the circle going round and round for about 2 mins, before we get to the fingerprint page, then another blue screen, which then just throws us out!!!


All our other Apps are working fine, and our internet signal is good. We've checked there are no outstanding updates to the App outstanding too.

Anyone else got this, or have any ideas?

I should add that on-line log in still works fine, so we've not been "blocked" in that sense.

Cheers.
How's it going, AKA, Nutwatch? - 12 month spends to date = 2.60% of current retirement "pot" (as at end May 2025)

Comments

  • BoGoF
    BoGoF Posts: 7,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Just logged onto app with no issues.

    Have you tried restarting your phone?
  • Sea_Shell
    Sea_Shell Posts: 10,052 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    edited 15 October 2019 at 8:30AM
    BoGoF wrote: »
    Just logged onto app with no issues.

    Have you tried restarting your phone?

    No, will try that now!

    *** Edit - No change having restarted phone ***
    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.60% of current retirement "pot" (as at end May 2025)
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Mine's working fine too (albeit iOS).

    You could try removing and re-installing the app.
  • snowqueen555
    snowqueen555 Posts: 1,562 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Mine is ok. I don't use fingerprint scanning?
  • Sea_Shell
    Sea_Shell Posts: 10,052 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Still no joy!! I've given up and uninstalled the app, will just log into standard on line banking instead.

    We've updated our Android software, tried uninstalling and reinstalling the app, tried restarting our phones....no joy.

    It's only a credit card each that we've got with them now, our spends one and a 0% stooze one, so not critical that we have the app.

    Although it was handy that the app showed pending transactions, but the on line banking doesn't!! (Unless I'm missing something)

    Ce la vie.
    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.60% of current retirement "pot" (as at end May 2025)
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