Buyer asking me to post outside of my dispatch time

soolin

lindens wrote: »

I've done this a few times. I mark as dispatched asap. but dont actually dispatch, and warn the buyer i am going to do this. Then on the Thursday I would unmark as dispatched, buy postage and upload tracking. If i get a ding i contact ebay who can see the messages back and forth and they always remove it. Ebay always comment they are happy I am trying to give good customer service to buyers so are happy to remove any dings for this reason

Your system won't work for anyone with a linked postal account if you unmark as dispatched and then buy postage your dispatch date moves to the later date.

If eBay have removed a defect for you for doing this then you were very lucky. The t and cs are clear about dispatch, there's no 'unless buyer requests otherwise' about it, so all you are doing is confirming to eBay that you posted late - and are therefore in line for a late defect. I really wouldn't recommend this as an idea if trying to avoid a late mark.

badger09

WOW

Apologies for slight hijack of thread:o

Many years ago I sold some clothes on eBay and got 100% 5* glowing feedback. I was thinking of trying to sell some now (Windsmoor cashmere, unworn Jacques Vert, Country Casuals, Precis Petite etc) all 1st class quality. However, I'm totally put off by reading this and other threads from sellers.

This sort of issue would never have occurred to me as I've occasionally requested it as a buyer in the past.

Charity shop, along with everything else then:o

charlies_mum

soolin wrote: »

A defect for late postage is very serious, just one can put you below standard and make you ineligible for free listings (if you are a private seller) or add a penalty of 4% on your FVFs (business seller). I really don't think it's worth it, and a reasonable buyer will understand.

I had an item showing as overdue for despatch (it wasn't) and when I phoned eBay they said there was a known problem, and if I get a defect to appeal.

Yet another glitch !

POPPYOSCAR

pinkshoes wrote: »

Just refund them and ask them to pay again on Wednesday?

That is ok if you are happy to pay the paypal fee.

theonlywayisup

POPPYOSCAR wrote: »

That is ok if you are happy to pay the paypal fee.

As i pointed out to you in the other thread, it's 30p. A defect can completely ruin an account.

kiwi_fruit

I confirmed to the buyer that I'd post on Wednesday after last collection, this way I get the tracking number to put into ebay on Wed but it still doesn't gets collected until Thursday.


Later I enquired at the post office about the last collection time, however, and they said that the Special Delivery can't be posted after last collection, even though the PO stays open for another half an hour? Has anybody come across this before or does it sound like BS and I need to try another post office?
Thank you kindly for the responses

Dasa

Is this a new thing with defects? I've had buyers ask me to delay sending things until they get back from holiday and I've done it. Never had a defect because of it.

Dasa

POPPYOSCAR wrote: »

That is ok if you are happy to pay the paypal fee.

I didn't know they charged as I've never done a refund.Does it apply if the buyer cancels and you have to refund?

kiwi_fruit

Dasa wrote: »

Is this a new thing with defects? I've had buyers ask me to delay sending things until they get back from holiday and I've done it. Never had a defect because of it.

did you put a tracking into ebay, or just marked it as dispatched? The thing is- I could mark it as dispatched now, and post on Thursday- ebay'll never know when it was really dispatched/delivered, like with any untracked items.
But if a buyer later claims they haven't got the item- me supplying the tracking number to ebay will be pointless as I haven't entered it within the dispatch time, they'd win the case. So I'm considering this as an option, would be no-brainer normally, but it's quite an expensive item.

kiwi_fruit

theonlywayisup wrote: »

A defect can completely ruin an account.

Is it really THAT bad? I've checked my account, I've no defects at the moment, will they really ban me for shipping one day late?