Replacement doors and cabinets for my kitchen

bbanduser

I bought a Cooke And Lewis kitchen about 3 years ago and I need a few replacement doors. When I went to get a replacement , B&Q told me they are replacing the entire range and they don't have the replacement doors and are discontinuing it.

Is thus legal? As far as I understand, kitchen companies should offer replacement items for at least the warranty period, which us at least 10 years. The damage was caused by a tradesman, but could easily have been manufacturing issue.

What are my rights? I have queried this with IKEA in the past and they said they stock items for 25 years, even if they have new ranges.

Is B&Q fobbing me off? Can I go to trading standards or court on this?

Thanks.

keith969

Do you have a printed warranty stating that they will supply replacements for 'at least 10 years'? If not, you are unlikely to get anything.

bbanduser

I'll check.
But I dont have a bespoke contract, nor a unique need here. I was just wondering what other people,s experience is with kitchens in general. Needing replacement for damages caused by myself or because the units have failed us surely not unique. I am sure I have a 10 year warranty for the kitchen.

[Deleted User]

Hi,


sorry can't help, have a coffee and read this, might get some hints on how to proceed.

cranford

If you are quick and lucky you may find what you want among the 192 different C&L doors B&Q have online:
https://www.diy.com/departments/kitchen/kitchen-cabinets/cabinet-doors/cooke-and-lewis/_/N-rnhZ1z140r5

TELLIT01

As the OP isn't requiring replacements due to manufacturing fault I doubt they will get anywhere. B&Q may have to source replacement in the event of a manufacturing issue, but aren't under any obligation to keep spares in case somebody breaks things.