Handtec - Returns Rip Off!

photome

Aylesbury_Duck wrote: »

You got quotes from elsewhere around the £180 mark?

Did you take photos of the phone before you sent it, to show the condition it was in at the time?

How does a photo prove the condition

Aylesbury_Duck

photome wrote: »

How does a photo prove the condition

It doesn't prove the condition but the more evidence that OP can submit with any complaint, claim or action, the better.

mattyprice4004

You have to consider the cost of postage to them - say £5 for them to send the package to you and £5 back
Then £5 cost to return the phone to you

Then factor in engineer’s time assessing the phone and it’s really not that unreasonable.
You can’t expect all this for free, either suck it up or accept their valuation.

born_again

mattyprice4004 wrote: »

You have to consider the cost of postage to them - say £5 for them to send the package to you and £5 back
Then £5 cost to return the phone to you

Then factor in engineer’s time assessing the phone and it’s really not that unreasonable.
You can’t expect all this for free,

Well 02 certainly do :T

It's up to the company to factor these costs in, not the consumer...

DCFC79

mobymisery wrote: »

I mean the quotes were around the 180 range. Just to be clear, the phone is in perfect condition. The "faults" they have found are totally made up from their side. Very disappointing this.

Did you see what price Cex/Game offered ?


If your short on money maybe visit the dfw board.