Apple Refund When Bought Online

Paulsyoung

I was wondering If I could get an opinion on my problem...

I bought some Apple Airpods from their online store in March. Airpods came with 1 year warranty.

After 2 months, one of the airpods was lower in volume so they exchanged for a new one - all done over the phone and by post. A further 2 months down the line the other ear failed, and again they replaced it. Now after 6 months, one of the replacement airpods has failed.

I have told Apple the product is not fit for purpose and I want a full refund ( I know the 2 airpods are not the original items, and the only original item is the charging case). They have agreed on a refund but first I must take it to an authorised Apple dealer for a diagnostics check. My problem is that I live 50 miles from the closest store. I have asked for fuel money, but they have refused.

Is it fair/right that even though I bought an item online, to get a refund I need to physically take get it to an Apple store? They said I didn't need to return it to a store last time as I was asking for a replacement, but this time they say I must go to a store as I want a refund.

Any thoughts?

powerful_Rogue

Paulsyoung wrote: »

I was wondering If I could get an opinion on my problem...

I bought some Apple Airpods from their online store in March. Airpods came with 1 year warranty.

After 2 months, one of the airpods was lower in volume so they exchanged for a new one - all done over the phone and by post. A further 2 months down the line the other ear failed, and again they replaced it. Now after 6 months, one of the replacement airpods has failed.

I have told Apple the product is not fit for purpose and I want a full refund ( I know the 2 airpods are not the original items, and the only original item is the charging case). They have agreed on a refund but first I must take it to an authorised Apple dealer for a diagnostics check. My problem is that I live 50 miles from the closest store. I have asked for fuel money, but they have refused.

Is it fair/right that even though I bought an item online, to get a refund I need to physically take get it to an Apple store? They said I didn't need to return it to a store last time as I was asking for a replacement, but this time they say I must go to a store as I want a refund.

Any thoughts?

They could insist that you get an independant report to prove the item is inherently faulty as you have owned it for over 6 months. They could also deduct a percentage of the refund to take into account the 7 months of the item.


Have you asked whether you could send the item special delivery to the nearest store? What about phoning the store direct and asking them?

Paulsyoung

Thanks powerful_Rogue for your answer.

I will ask about sending by special delivery.

I understand the refunded amount can be reduced due to it's age, but as most of the components have been replaced, it seems odd they can offer a low amount. Maybe I should take the offer of a replacement earpiece and charging unit and sell on, if there's a chance I won't receive a full refund.

JJ_Egan

50 miles and you will get the exact details of the fault .
Or you pay for an independant report.