Charged Twice for Petrol - Asda Swindon

Windflower

Last Sunday I put £20.00 of unleaded petrol in my car at my local Asda in West Swindon, Wiltshire, and paid at the kiosk with Apple Pay. Unfortunately, I put the receipt straight into my handbag without looking due to the queue of cars behind me. It wasn't until I was checking my account last night that I now realise I have been charged for two lots of fuel.

The receipt shows one transaction for £20.01 of Diesel from Pump 12; and the second transaction for Unleaded £20.00 from Pump 5 (the pump I used). I have also had £40.01 taken from my bank account.

I wonder if the person who used Pump 12 was told his/her petrol had already been paid for when they got to the kiosk??!

Any ideas how I can query this and get a refund, as I don't think I'm able to just walk up to the kiosk on the petrol forecourt?

Thanks, Alison

powerful_Rogue

Erm...... Phone them? 01793 872781

couriervanman

should be relatively easy to get back via your bank or apple pay

Windflower

powerful_Rogue wrote: »

Erm...... Phone them? 01793 872781

Thanks - however that's the number for the Customer Service desk in-store; I'm planning to call in after work, and I hope they will be able to assist with fuel queries!

powerful_Rogue

Windflower wrote: »

Thanks - however that's the number for the Customer Service desk in-store; I'm planning to call in after work, and I hope they will be able to assist with fuel queries!

It is indeed. You won't get a direct number to the actual on-site petrol station. The store still controls the pertrol station, so give them a call.

ToxicWomble

Why are you not able to just walk up to the kiosk ?
That would seem to be the best option

DCFC79

Windflower wrote: »

Thanks - however that's the number for the Customer Service desk in-store; I'm planning to call in after work, and I hope they will be able to assist with fuel queries!

I don't see why they wouldn't be able to.

The petrol station is part of Asda, you really should be more careful.

Did the staff member say it's £40.01 ?

Why did you not query it when you saw it on the payment terminal ?

born_again

couriervanman wrote: »

should be relatively easy to get back via your bank or apple pay

No chance via bank as Apple pay was used and the debit amount will have been the £40.01. Nothing to show 2 separate debits.