Empire Stores Catalogue

rushnowt

I just had to tell everyone how impressed I am with their customer service.

Last month I did all my banking and payments online as usual, and to my dismay I received a statement from Empire stores saying that my payment had not cleared and I was being charged £15 for this.

I could not understand why this had happened and contacted the bank to ask if there had been a problem, I was assured that there were sufficient funds in my account and there was no reason why this payment had not cleared.

I sent an email to Empire explaining this and asked if it had been possible that someone had input my details incorrectly. Totally beleiving that I was wasting my time really.

But to my delight, Empire replied saying that they would credit the charges back to me and appologised for any inconvenience. :j

Well done Empire Stores, you have made me a very happy customer and I will continue to use your service :beer:

hilstep2000

Been with them for 18 years, and never had a problem!

rushnowt

Its a shame Littlewoods can't take a leaf out of their book :mad:

lnjk

Same happened to me last month they charged me £15 and their was no problem and also no problem with them crediting my account.

So happy with that, but what I always have a problem with, is when I send stuff back to then through their own courier they never receive the stuff...or so they say. I have to go through the process of photocopying the returns form and sending it to them before they credit my account. This costs me a stamp and envelope, this has happened 3 times now and I have also not received 2 items they say they dispatched to me.

So not really sure what is going on.

Anyone else had this problem with them??

miacat

injk, had the same problem as you. sent back an expensive coffee machine in a huge box. said they never received it and it would still be on my account.took ages to sort out, photo copies, letter to customer services. i was beginning to think i,d have to pay for something i had'nt got. :mad: