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Cheap Energy Club problem

The_Jester
The_Jester Posts: 230 Forumite
in Energy
I'm trying to change suppliers for my parents but I'm unable to do this online as it states 'switch in progress'.

I contacted their existing suppliers Eon but they are unable to explain.

Is this a bug with the Cheap Energy Club website?

Comments

  • Neil_Jones
    Neil_Jones Posts: 9,754 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    There's an email address on the FAQs - email that.
    This situation occurs because the system hasn't been told that the switch has completed/failed and so it think its still in progress.

    Or use another comparison website, USwitch or whatever.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hi,


    from CEC FAQs, link.
  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    The_Jester wrote: »
    I'm trying to change suppliers for my parents but I'm unable to do this online as it states 'switch in progress'.

    I contacted their existing suppliers Eon but they are unable to explain.

    Is this a bug with the Cheap Energy Club website?


    Hello The Jester and this is something we've no control over.

    Please follow the advice already on the thread. This will help your parents switch supplier.

    Thanks The Jester.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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