Kitchen Supply & Fit, Ongoing Issues

akirkby

I am looking for advice regarding various ongoing issues with the Supply & Fitting of a kitchen.

The kitchen was purchased from a well known high street supplier, along with installation by their fitters. The first payment, 10/02/19, deposit of 10%, paid by Credit card. The majority of the remaining payment is covered by a X month interest free finance agreement (with one of the large finance companies) and also direct payments to the companies fitters - bank transfer.

The kitchen was fitted around 15/04/19 and took around two weeks, a number of issues were encountered during fitting and were communicated to the supplier.

Approx 2-3 weeks later, all of the worktops in the kitchen started to exhibit severe twisting and warping. This was immediately communicated to the fitter who visited on 27/06, he took photographs of the worktops and confirmed he would communicate with the supplier and discuss rectification plans. We had not heard from the fitter or supplier and chased them 08/07. The supplier indicated that they would like to view the worktops and then visited on 11/07. They were also handed a written letter of complaint during their visit.

After chasing the supplier on a number of occasions, they eventually communicated, 26/07, that they had ordered replacement worktops. We chased for acknowledgement of complaint but were given the excuse that someone has been on holiday so they hadn't responded.

Around the first week of August we contacted the finance company to notify them of the issues with supply. Despite almost daily communication with them we have not had any significant progress since where we were with the supplier in July. During one phone call with the finance company they, without prompting, stated that the current kitchen 'was not fit for purpose'.

Can anyone please indicate where we stand with this issue in terms of potential courses of action? We are now over six months into the interest free part of the agreement and the goods have still not been delivered and installed correctly, a significant part of the installation is actually faulty with what appears to be a manufacturing fault and yet the supplier, and also the finance company appear to not care.

Any advice would be welcome.


In summary -

• Kitchen Supply & Fit
• Feb 2019
• Purchased from high street outlet, in store.
• Payment
• 10% deposit - Credit Card (Over £100)
• 70% - Credit Agreement
• 10% - Bank Transfer to fitter
• Worktops warped & twisted after 2-3 weeks. Various other 'small' issues.
• Very little response from vendor, lack of communication.
• Worktops to be replaced, other issues to be rectified.

Harlechman

We have a very similar problem. We are having all of our front panels (doors etc) replaced for the 2nd time. Kitchen fitted in may 2019, we have not signed off yet but how many chances do they get. Can i just say give me my deposit back and take your kitchen?

spadoosh

Send a letter before action to the people you paid money to (the shop) stating that they have 4 weeks to rectify the issue or you will be sourcing the worktop elsewhere and a suitable fitter at their expense.

If they dont sort it out, go to court.

spadoosh

Harlechman wrote: »

We have a very similar problem. We are having all of our front panels (doors etc) replaced for the 2nd time. Kitchen fitted in may 2019, we have not signed off yet but how many chances do they get. Can i just say give me my deposit back and take your kitchen?

Probably not depends where youre up to and what youve agreed.

If the faults occurred within the first 30 days you can reject the goods. If the faults occurred between 30 days and 6 months the company can choose whether to refund, repair or replace. Wont go beyond that because its probably not relevant.

If youve agreed to have certain things done ie the doors replace then you need to let them do that, if the replaced doors are faulty, you can reject. You cant suddenly go back on what youve agreed. SO if youve said they can fit two lots of doors to make it right theres little you can do about that unless theyre still faulty.