Being charged twice for amazon prime

panda_magic

I'm not entirely sure how, but I've ended up with an amazon.co.uk and an amazon.com account.

For approximate 18 months I've been paying twice for prime. Has this happened to anyone else? Can I claim my money back?

I checked on my amazon UK account and nowhere does it list my other subscription. So how (apart from noticing the fee on my bank statement) would I have ever known?

I only realised because I changed my payment card on amazon UK and got a notification of a charge in dollars. If I gave my card details to amazon.co.uk are they allowed to share with amazon.com? seems to be a GPDR/data protection breach?

Are they one company, in which case how can they charge me twice for one service. Or are they separate companies in which case what are they doing sharing my bank details?

Cheers

Carrot007

Although Amazon let you log in with the same user/password all regional sites are seperate.


I sometimes buy things from Amazon US (or ES or whatever!). You (or someone you trusted with your password?) will have ordered on .com and ticked prime. Easy enough to do. All emails make it obvious which one though.


Cancel it, maybe ask for a refund if you have not used it since. Amazon tend to do that. Especially if you tell them you are a UK prime sub and did not realise.

worried_jim

I did the same once in error and ended up with both, a simple phonecall sorted it with a refund. No hassle.

[Deleted User]

panda_magic wrote: »

I'm not entirely sure how, but I've ended up with an amazon.co.uk and an amazon.com account.

For approximate 18 months I've been paying twice for prime. Has this happened to anyone else? Can I claim my money back?

I checked on my amazon UK account and nowhere does it list my other subscription. So how (apart from noticing the fee on my bank statement) would I have ever known?

I only realised because I changed my payment card on amazon UK and got a notification of a charge in dollars. If I gave my card details to amazon.co.uk are they allowed to share with amazon.com? seems to be a GPDR/data protection breach?

Are they one company, in which case how can they charge me twice for one service. Or are they separate companies in which case what are they doing sharing my bank details?

Cheers

As above you're relying on Amazons goodwill (which is usually pretty decent) but only you or someone with your log in details could have done this so don't bother telling them that their website is faulty and it's their problem. Be polite, hold your hands up and you may get lucky.

hpuse

Amazon UK was separated from Amazon.com ages ago (sometime in 2000-2001 if my memory strikes right).
The accounts were separated as well.
The only reason I can think you had a US account is probably becuase you signed up with a different email address/ US postal address and a payment card unique to it, so it continued to stay in the US region.

panda_magic wrote: »

I'm not entirely sure how, but I've ended up with an amazon.co.uk and an amazon.com account.

For approximate 18 months I've been paying twice for prime. Has this happened to anyone else? Can I claim my money back?

I checked on my amazon UK account and nowhere does it list my other subscription. So how (apart from noticing the fee on my bank statement) would I have ever known?

I only realised because I changed my payment card on amazon UK and got a notification of a charge in dollars. If I gave my card details to amazon.co.uk are they allowed to share with amazon.com? seems to be a GPDR/data protection breach?

Are they one company, in which case how can they charge me twice for one service. Or are they separate companies in which case what are they doing sharing my bank details?

Cheers