Virgin / MBNA PPi HELP!

RHE24

Hello.
I need some help & advice please. I made a PPi complaint to Virgin Money for a card account which dates back to 2002. Virgin wrote back to say responsibility passed to MBNA. MBNA wrote to say they were investigating with the right account number. Then wrote back a month later to say there was no PPi on the account!, but put a different account number (although the claim reference was the same as previous letter) They say this is their final response. I DID have PPI, & i have the paperwork to prove it, which they were sent. What s going on? Who is repsponsible? as i know one took the other over. Im confused, advice appreciated!

[Deleted User]

Either send your evidence to them to see if they'll re-open the case, or go to FOS.

Account numbers change when they are moved between providers.

antrobus

If you were a holder of the Virgin Atlantic Credit Card Account with MBNA, the relationship between MBNA and Virgin Atlantic has now ended and your account has changed to the MBNA Horizon Visa Credit Card account. To view and manage your MBNA Horizon Visa Credit Card account online please log in at https://www.mbna.co.uk or you can call MBNA on 03456 062 062.

https://www.virginatlantic.com/gb/en/flying-club/credit-card/manage-your-account.html

So not Virgin Money (who now have a new Virgin Atlantic Reward Credit Card) and the MBNA Horizon Visa Credit Card likely had a different account number.

You really need !!!!!! of PPI paid.

RHE24

Thanks for the reply. I have already sent copies of paperwork. Any idea up to what date was it still Virgins responsibilty & from from what date was it down to MBNA? My account was from NOV 2002 to OCT 2007. Sounds like they are both passing the buck. Thankyou

RHE24

Im still not clear, excuse my ignorance. I filled in the online form via Resolver and sent it off accordingly. Are you saying it went to the wrong recipient? I have the proof and account paperwork which was sent. They both seem to be passing the buck. Thankyou

[Deleted User]

RHE24 wrote: »

I have the proof and account paperwork which was sent.

A thorough set of monthly statements showing proof of payment will be required as it's unlikely MBNA have any record of your account, hence them saying you didn't have PPI.

RHE24 wrote: »

Are you saying it went to the wrong recipient?

Read post #3

RHE24

Thankyou. Yes, this what i had compiled. I had read 3rd reply. Yes im completely aware the account numbers changed periodically & when transferred to another bank, all of which i supplied them and the dates they changed from acc number to acc number and copies of statements to back these up. Cant see what more i could have done.

[Deleted User]

RHE24 wrote: »

Cant see what more i could have done.

Send to the correct recipient?

antrobus

I believe that MBNA issued a Virgin Atlantic Credit Card under an arrangement with Virgin Atlantic, which is a different business to Virgin Money. Since MBNA ended their relationship with Virgin Atlantic, the latter have now entered into a similar arrangement with Virgin Money.

There are a lot of branded Virgin businesses, they often have very little in common, other than they all pay the bearded one a fat fee for the use of the Virgin logo and brand.
https://www.virgin.com/virgingroup/company/branded