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Utility Warehouse Smart Energy Monitor
jimmyjim_uk
Posts: 552 Forumite
in Energy
I had smart meters installed last week by Utility Warehouse.
The guy gave me the smart energy monitor and advised that he can't set it up as the system is down.
I ring UW customer services (took 20 mins to get through) and asked how long the system will be down for and they advised at least 8-10 weeks! Apparently there is a software issue. They did say that they should be able push out the update remotely.
8-10 weeks seems excessive and I am wondering if any other UW customers are having similar issues before I go into writing to them.
The guy gave me the smart energy monitor and advised that he can't set it up as the system is down.
I ring UW customer services (took 20 mins to get through) and asked how long the system will be down for and they advised at least 8-10 weeks! Apparently there is a software issue. They did say that they should be able push out the update remotely.
8-10 weeks seems excessive and I am wondering if any other UW customers are having similar issues before I go into writing to them.
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