We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Utility Warehouse Smart Energy Monitor
jimmyjim_uk
Posts: 552 Forumite
in Energy
I had smart meters installed last week by Utility Warehouse.
The guy gave me the smart energy monitor and advised that he can't set it up as the system is down.
I ring UW customer services (took 20 mins to get through) and asked how long the system will be down for and they advised at least 8-10 weeks! Apparently there is a software issue. They did say that they should be able push out the update remotely.
8-10 weeks seems excessive and I am wondering if any other UW customers are having similar issues before I go into writing to them.
The guy gave me the smart energy monitor and advised that he can't set it up as the system is down.
I ring UW customer services (took 20 mins to get through) and asked how long the system will be down for and they advised at least 8-10 weeks! Apparently there is a software issue. They did say that they should be able push out the update remotely.
8-10 weeks seems excessive and I am wondering if any other UW customers are having similar issues before I go into writing to them.
Failed to load the poll.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 347.8K Banking & Borrowing
- 251.9K Reduce Debt & Boost Income
- 452.2K Spending & Discounts
- 240.1K Work, Benefits & Business
- 616.3K Mortgages, Homes & Bills
- 175.4K Life & Family
- 253.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards