vet failed to put claim in due time with insurance

woebetide · 2019-10-05 15:31:52

Hi I'm not 100% sure if this is the correct forum so feel free to move if needed. The story: My dog has a lifetime insurance which renews yearly on June 20th. Last year in July he had a tumour removed which proved to be cancerous, he was refered for scans at a specialist vet and scanned clear; all this was paid upfront and…

5 October 2019 at 3:31PM edited 30 November -1 at 12:00AM in Insurance & Life Assurance

11 replies 1.3K views

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11 October 2019 at 1:54PM

woebetide Forumite
9 posts

MoneySaving Newbie

11 October 2019 at 1:54PM

After yesterdays excitment (I had to go to work and was in a hurry) I double checked the figures and we are indeed suffering a rather massive loss

Firing another email to the insurance claim person at the vet practice:

Hi Amy,

thank you for your prompt reply.

Just to be sure: this means that after ASDA pays your latest claim for £2355.14 I will be left with £1448.73 of insurance cover for the current year?

By my reckoning my current year insurance cover should stand at:

7500 (maximum vet fees cover)
-2093 (20-08-2019)
-2132.47 (30-08-2019)
-67.62 (01-09-2019)
-95.41 (02-09-2019)
+85 (excess payable by me)
=3196.50 cover left for the current year

This would mean that your failure to claim for the February scan in due time (before the yearly renewal date of June 22nd) leaves me with a loss of cover for the current year through no fault of my own.
I would be glad if you could take this up with ASDA insurance to try and rectify the situation as this is cover I will need for Jiffys scans and treatments for the upcoming months.

Kind regards,

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