Hoover spares - John Lewis

tickle72

Hi,
Has anyone had any experiences of sourcing spares for John Lewis vacuum cleaners, especially for the 3L upright vacuum (model 85565104)

I cannot find spare belts anywhere, I have tried espares, ebay, amazon, local repair shop, even Hutchinson the manufacturer of the belt etc.

The belt has the following on it:
Hutchinson poly V 3PH198 Flexonic 18 118

I've contacted John Lewis customer services, whom 3 weeks later still can't tell me where to purchase spares from.

The hoover was purchased second hand from an auction at John Pye Auctions & didn't come with the instruction manual.

Many thanks

molerat

What is the model number ?

tickle72

85565104 it is a John Lewis 3L upright vacuum cleaner in white.
The belt has the following on it:

Hutchinson poly V 3PH198 Flexonic 18 118

Many thanks

Fire_Fox

'Hoover' is a brand name like 'Dyson' is, it is not the generic name for the appliance itself: you are probably confusing the search engine. Try searching under "vacuum cleaner" or "vacuum".

Or contact John Lewis customer services. They were helpful when I was trying to source a spare/ consumable for a kitchen appliance earlier this year.

Moss5

Found this statement in a Huchinson.pdf catalogue: -

b. FLEXONIC® BELTS
FleXonic® belts are not in the catalogue because every belt
is specially dimensioned and designed for a particular application.
Please contact us if you are interested in the FleXonic® belt..

Looks like you are dependent on John Lewis and their manufacturer.
Could try searching on belt dimensions, or try elastic bands/'O' rings.

tickle72

Moss5, thank you.
I did email Hutchinsons, they gave me a link, but didn't tell me what you have said, may give them another try.

tickle72

So what I can gather from the last few days, I am the only person to ever need a belt or any kind of spare part for a John Lewis Vacuum cleaner!

greyteam1959

I think I would be making a proper written complaint to John Lewis about this.
Might be the only way to get them to respond sensibly.
Somebody must have made this John Lewis branded vacuum & surely John Lewis are obliged to supply access to spare parts or the details of where spare parts can be obtained ??

tickle72

Greyteam1959.
I asked the customer services who manufactures their vacuums so I could go directly to them for spares, their answer was "I regret to inform you that I am unable to supply you with this information"
I did point out to them that people pay £90 for a vacuum that will end up in a tip/landfill the moment it breaks, because spares cannot be sourced for them.

stragglebod

greyteam1959 wrote: »

I think I would be making a proper written complaint to John Lewis about this.
Might be the only way to get them to respond sensibly.
Somebody must have made this John Lewis branded vacuum & surely John Lewis are obliged to supply access to spare parts or the details of where spare parts can be obtained ??

Not yet they aren't. Though if sense prevails and the UK stays in the EU then they will in the next couple of years.
https://www.theverge.com/2019/10/1/20893132/european-union-eu-rules-right-to-repair-ecodesign-directive-environmental-spare-parts

Fire_Fox

tickle72 wrote: »

So what I can gather from the last few days, I am the only person to ever need a belt or any kind of spare part for a John Lewis Vacuum cleaner!

Sounds frustrating.

The earliest review on the John Lewis website is a year ago, and one states that it came with spare filters .... nobody mentions a belt though.

Could try telephoning a couple of JL stores, or escalating your complaint with Customer Services. Where and when you purchased is irrelevant, this is very much a current model.