Unsolicited Cold Call from Octopus energy

203846930

As title, who do I report them to for cold calling me?

theonlywayisup

Have you registered with TPS?

You may not get too many responses on this board as it's a vent board rather than advice.

Humdinger1

Duncan

I think it may be the Information Commissioner's Office (ICO); good luck

Browntoa

Is it octopus direct or a reseller

JJ_Egan

duncanthedog wrote: »

As title, who do I report them to for cold calling me?

Why are they not allowed to cold call you ?? or me .

badmemory

If you are a cusstomer & they cold called you about having a "smart meter" then they are obliged to do this.

badmemory

Would you believe that I had a call from them around 6pm yesterday (less than 3 hours after my previous post). Don't know who they bought my number off, although my guess is a car ins co. Sent them off with a flea in their ear. So not a smart meter then obviously!

203846930

Browntoa wrote: »

Is it octopus direct or a reseller

He did not say 'represent' so I have to assume it was a direct call.

mattyprice4004

duncanthedog wrote: »

He did not say 'represent' so I have to assume it was a direct call.

Other people have asked you questions in the thread.

moneyhelpuser5

If you are a cusstomer & they cold called you about having a "smart meter" then they are obliged to do this.

No this isn't true, no one is "obliged" unless stated in the Ts and Cs when you first signed up for the services.

Undervalued

moneyhelpuser5 wrote: »

No this isn't true, no one is "obliged" unless stated in the Ts and Cs when you first signed up for the services.

I think you are mixing two things together here.

You are correct that having a smart meter installed is not (currently) compulsory. However energy companies are obliged to contact customers to "offer" one which the customer can refuse. Ofgen has guidelines about not contacting customers excessively but many of the companies are largely ignoring these guidelines.