Removal of Economy 7 meter

thepercys

Today is a bad day for the Big 6 customer service teams!!!

I am an N Power electricity only customer. (Gas is LPG). I have an Economy 7 and Standard meter. Nothing on Economy 7 so the meter doesnt move although I pay a standing charge!!!
I wanted to switch to British Gas for my electricity supply as I am a Homecare customer.

British Gas did not want my money and suggested I get NPower to remove the meter and then speak to them again.
NPower....wait for it, said they could book an engineer in to remove the meter but could not guarantee he would turn up. Honestly, thats what they said.
Are we really stuck with an old meter doing nothing and unable to switch? There must be something wrong here.
I have raised a complaint with NPower.
Any similar experiences?

Thanks

sgun

Actually I found the Npower engineers the only people who were reliable, would turn up on time, were knowledgeable about my complex meter system and were happy to explain anything that I needed to know. When I had my redundant second meter removed it turned out that Npower hadn't booked the engineer in properly for a meter removal so he wasn't supposed to do the job but he did a workaround and got it out anyway. Honestly, the engineers are the best thing about Npower!

Centage

thepercys wrote: »

Today is a bad day for the Big 6 customer service teams!!!

I am an N Power electricity only customer. (Gas is LPG). I have an Economy 7 and Standard meter. Nothing on Economy 7 so the meter doesnt move although I pay a standing charge!!!
I wanted to switch to British Gas for my electricity supply as I am a Homecare customer.

British Gas did not want my money and suggested I get NPower to remove the meter and then speak to them again.
NPower....wait for it, said they could book an engineer in to remove the meter but could not guarantee he would turn up. Honestly, thats what they said.
Are we really stuck with an old meter doing nothing and unable to switch? There must be something wrong here.
I have raised a complaint with NPower.
Any similar experiences?

Thanks

What are you complaining about? :huh:

thepercys

Centage wrote: »

What are you complaining about? :huh:

Sorry, I guess you are joking. Or is my thread not very clear. Happy to correct it

Bark01

The thread is clear to me

Sounds like you have 2 related MPANs with 2 separate meters. One of withs is a standard meter and one of which is an Economy 7 meter. The problem with related MPANS is any new supplier has to win both Mpans at the same time.

You don't use the EC7 meter but are charged a standing charge for it.

The best course of action for you is to get the EC7 meter removed the electricity point capped and the Mpan de-energised.

Npower aren't playing ball so you've raised a complaint.

So you are doing everything right. Give it a few weeks then go to the Ombudsman.

You need to make sure Npower de-energise the mpan, just removing the meter is enough. De-energise basically means that its removed from all the industry data.