Thomas Cook multiple payment method.....sorry

DisneyQueen

Hi,

Can anyone confirm the following please:-

Can ATOL still refund payments made to TC by Direct Debit if the Direct Debit has been cancelled?

ALSO

If the holiday deposit was paid by debit card but further payments made by Direct Debit, I'm assuming that the DD part will be automatically refunded by ATOL but a seperate claim will then have to be made to ATOL for the deposit. Is this correct?

Thanks.

Browntoa

Read from this post in the long running Thomas Cook thread

https://forums.moneysavingexpert.com/showpost.php?p=76330119&postcount=282

Almost identical question

DisneyQueen

Thanks for that, but there's no answer posted for that one

Caz3121

have a read under ATOL claims here
https://thomascook.caa.co.uk/customers/if-you-have-a-future-booking-and-have-not-traveled-yet/

Alan_Bowen

CAA has said they will pay claims for holidays booked by direct debit within 14 days of next Monday when they will have the forms online for you to claim. I suspect you will be able to make a single claim for the lot.

bradders1983

Alan_Bowen wrote: »

CAA has said they will pay claims for holidays booked by direct debit within 14 days of next Monday when they will have the forms online for you to claim. I suspect you will be able to make a single claim for the lot.

No, they have said if you paid ANY element by debit card, which in most case is probably the initial deposit, this would have to be claimed via the ATOL procedure next week. Can only assume the DD data is much more complete than card payment data.

As for the first question...yes of course they can. Nobody needs an active Direct Debit to pay money BACK into an account, you provided your bank details to set it up in the first place. Anyone can pay money into your account if they know these details.

Browntoa

DisneyQueen wrote: »

Thanks for that, but there's no answer posted for that one

My point was there is a long running Thomas Cook thread

Why start a new thread ?

Sarahmcg121

Can anybody tell me if they have received refund for there holiday when paid in cash I am still wating for 6 grand back and herd noting