Virgin Media - Had enough

Don80

In April I switched to Virgin for my phone and broadband. This was supposed to be £27 a month. Every month they have billed far more than that, for the first two months I called and they said that a discount hadn't been applied. I was assured that this would be sorted. They also noted my phone calls were £11-14 a month (my partner doesn't get mobile signal at home so uses the landline at home), and they offered a fixed £10 a month for all calls, which I agreed to add. Since then they have been billing me £50 a month. I have filed 2 formal complaints but it's still happening.

So, I have a few questions...

1. Are Virgin in breach of contract? Am I able to switch provider without paying exit penalties?
2. I want to cancel the direct debit to prevent them taking £50 this month, and make a payment by card for what it should be. Is this a good idea?

Any advice would be appreciated.

[Deleted User]

Don80 wrote: »

In April I switched to Virgin for my phone and broadband. This was supposed to be £27 a month. Every month they have billed far more than that, for the first two months I called and they said that a discount hadn't been applied. I was assured that this would be sorted. They also noted my phone calls were £11-14 a month (my partner doesn't get mobile signal at home so uses the landline at home), and they offered a fixed £10 a month for all calls, which I agreed to add. Since then they have been billing me £50 a month. I have filed 2 formal complaints but it's still happening.

So, I have a few questions...

1. Are Virgin in breach of contract? Am I able to switch provider without paying exit penalties?
2. I want to cancel the direct debit to prevent them taking £50 this month, and make a payment by card for what it should be. Is this a good idea?

Any advice would be appreciated.

I'm not sure about point 1 but point 2 is a terrible idea. I'm hoping that all of your complaints are in writing (email or post)?

Don80

Just spent 40 mins on the phone to them. They claim (again) that it's been sorted.

Don80

Colin_Maybe wrote: »

I'm not sure about point 1 but point 2 is a terrible idea. I'm hoping that all of your complaints are in writing (email or post)?

Yes, I have lots in writing and copies of all my paperwork!