ATM didn't dispense cash - Monzo won't help

Migster

Ben8282 wrote: »

The ONLY way that it can ever be determined if the money was paid out or not is a cash reconciliation to see if the amount of cash in the ATM balanced or not.
ATM logs and statements that the transaction was approved prove absolutely nothing.

The last line of the evidence from Nat West is "ATM BAL 14/08/2019 - NO DIFFS - DECLINE". I'm not sure what this means, but one possible interpretation could be that the ATM was balanced on 14/08 and no cash difference was found, so the dispute is declined.

Terry_Towelling

Migster wrote: »

The last line of the evidence from Nat West is "ATM BAL 14/08/2019 - NO DIFFS - DECLINE". I'm not sure what this means, but one possible interpretation could be that the ATM was balanced on 14/08 and no cash difference was found, so the dispute is declined.

Already pointed out in previous posts. The curious thing is the date difference on that report. Did they really leave it that long to balance the cash records - the withdrawal was on 5/8 - or is it a typo, or what?

d123

MarkN88 wrote: »

I agree after many bad experiences I go into branch to withdraw cash now at the counter too.

But I appreciate you have to be able to have access to a local branch and Monzo don’t have physical branches.

They don't need to have physical branches, they could do what Starling Bank do and offer banking services via the Post Office.

born_again

capdeek wrote: »

The advocacy team replied to me today saying there decision is final and that they won't be refunding me.

This is outrageous. Disgusting customer service..

Sadly all they can go by is the information they have and what you said to them.

If they are saying it was dispensed then you need to report it to the police as a theft.