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Can't watch Amazon anymore, why?

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melbury
melbury Posts: 13,251 Forumite
Part of the Furniture 10,000 Posts Name Dropper I've been Money Tipped!
in Techie Stuff
Please can anyone give advice on this.

Since purchasing our new smart TV, we can't watch anything on Amazon Prime:(

It opens when we click the app and shows all of the things that are available, but they simply won't play.

All other apps like Netflix, All 4, etc are fine, it is just Amazon Prime.

On our old TV we used an Amazon Fire Stick and that always worked, so what has happened?

New TV is a Sony Bravia KDL43WF663 LED HDR Full HD 1080p Smart TV, 43"

Please can anyone help? Do I have to buy another Fire Stick?

Thanks.
Stopped smoking 27/12/2007, but could start again at any time :eek:

«1

Comments

  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    Have you tried turning it off and back on again?

    I am presuming that you've signed in to the app by the way.
  • melbury
    melbury Posts: 13,251 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've been Money Tipped!
    Colin_Maybe wrote: »
    Have you tried turning it off and back on again?

    I am presuming that you've signed in to the app by the way.

    I haven't noticed anything that asks us to sign in. Where would I find that?

    Everything is there, but nothing will open.

    I can't understand why it is so different with the new TV, no problems at all using the Fire Stick.
    Stopped smoking 27/12/2007, but could start again at any time :eek:

  • debitcardmayhem
    debitcardmayhem Posts: 12,686 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Look in the settings at the top of the Prime Home screen, tv does know who you are ergo neither does the amazon app
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • Jono111
    Jono111 Posts: 149 Forumite
    Seventh Anniversary 100 Posts Name Dropper
    You will have to login to watch, they don't just let anyone watch prime y know
  • melbury
    melbury Posts: 13,251 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've been Money Tipped!
    I just logged into my Prime account and the TV is listed under the devices as registered, but I have never registered it with Amazon - so very strange.

    Tried watching something whilst logged in to Amazon and it worked, but presumably it won't when I log out of my account.

    I have never had a code to enter or anything like that. Had to sign in on all of the other apps because they actually asked, but not Amazon so I don't know exactly where I am supposed to do it.
    Stopped smoking 27/12/2007, but could start again at any time :eek:

  • melbury
    melbury Posts: 13,251 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've been Money Tipped!
    debitcardmayhem wrote: »
    Look in the settings at the top of the Prime Home screen, tv does know who you are ergo neither does the amazon app

    Tried that but can't see anywhere to sign in:(
    Stopped smoking 27/12/2007, but could start again at any time :eek:

  • debitcardmayhem
    debitcardmayhem Posts: 12,686 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Try here https://www.amazon.com/gp/video/splash/device_linking
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • Navigator123
    Navigator123 Posts: 51 Forumite
    Fourth Anniversary 10 Posts
    Sounds as though the Amazon App on your TV has corrupted.

    If you go to the app and, using the remote double click on it it will bring up a side menu.

    Select update and let it run.

    If that does not work then select the menu on the app and select delete. Then go to the app store and download the Amazon app again.

    Open the app and it should ask you to log in. If it does then problem solved, otherwise you will need to contact your TV companies customer service (technical support) to find out how to resolve a corrupt app.

    Hope that helps.
  • melbury
    melbury Posts: 13,251 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've been Money Tipped!
    When I logged out of Amazon last night it kept working, so hopefully that has resolved it:T

    Thank you all for the brilliant advice, greatly appreciated.
    Stopped smoking 27/12/2007, but could start again at any time :eek:

  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    melbury wrote: »
    When I logged out of Amazon last night it kept working, so hopefully that has resolved it.

    Logged out where?
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